Commitment to Quality: Trofholz Customer Outreach

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Trofholz was founded on four key values; Quality, Commitment, Creativity and Integrity, known as the “QCCI Creed”.  As part of our core values, Trofholz has always embraced a dedication to “Quality” and encouraged constant improvement. As part of this commitment we are a Sacramento ISO 9001:2015 certified company, and have been for more than five years.

Proactive Quality Control

In an effort to collect customer feedback for improving the quality of our services, Trofholz developed a customer outreach process.  Our calls allow us to get our customers’ opinion on the quality of our work, our adherence to schedule, our project management, and our project support.

Since implementing the outreach calls, we have received many accolades for our employees. We celebrate the number of employees singled out by name and praised by our customers. Moreover, the recognition of our employees is the most humbling and rewarding aspect of the feedback we receive. We know how talented our employees are and it provides such validation to hear the customer notice it as well.

In addition, this feedback allows us to correct a misstep, adjust our approach and better serve our customers. As part of our ISO 9001:2015 Certification, we strive to constantly improve and find ways to progress as a company. We utilize our ISO Certified Quality Management System on every project. The responsibility for verifying the quality of our work NEVER falls on you – that is our job.

Our foremost goal is to always meet the customer’s requirements while exceeding their expectations!

Want more information? Contact your trusted Sacramento ISO 9001:2015 team today!


About the Author:

Trofholz Technologies is a Woman-Owned; Veteran-Owned Small Business located in Sacramento, California, just a short drive from downtown. Since 2002, Trofholz has developed a solid performance reputation securing critical infrastructures by successfully completing multiple large, enterprise systems for federal clients across the nation and overseas. This federal experience provides our local California state and commercial clients with a small business vendor that has large scale experience. We specialize in Physical Security, Information Security, and related IT Services. Our team ensures that we meet all regulatory compliance and mission ready requirements to protect critical infrastructure assets. With a dedication to quality, Trofholz is devoted to maintaining and constantly improving our ISO 9001:2015 Certification and customer satisfaction.
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