NASA SEWP VI

Trofholz Technologies, Inc. is a NASA SEWP VI Category C contract holder (Mission-Based ITC/AV Service Solutions), contract number 80TECH26D0278.

NASA SEWP (Solutions for Enterprise-Wide Procurement), pronounced “soup,” is a multi-award Government-Wide Acquisition Contract (GWAC) that provides the latest Information Technology, Communication, and Audio-Visual (ITC/AV) solutions and services to all Federal agencies and their approved contractors. Created in 1993, SEWP I was the first GWAC in the federal acquisition space. SEWP has continually evolved over the past 30 years, expanding its scope to meet the requirements of its customers. The program is self-funded through a usage fee (0.34%) and provides all Federal agencies with acquisition support for more than 50,000 orders a year.

Ordering Guide

Download the Trofholz NASA SEWP VI Ordering Guide (PDF, 147 KB)

The ordering guide covers the SEWP overview, fair opportunity, contact information, what is in scope for SEWP VI, the ordering process, post-delivery policies and support, warranty, troubleshooting a problem order, and payment.

Contract Information

  • SEWP VI Contract Number: 80TECH26D0278
  • Category: C – Mission-Based ITC/AV Service Solutions
  • Contract Type: Multi-award Government-Wide Acquisition Contract (GWAC)
  • Period of Performance: November 2026 – 2036
  • NAICS: 541512
  • SEWP Surcharge: 0.34%
  • UEI: XAEUBGCDG9L5
  • Who can use it: All Federal agencies and their approved contractors
  • Contract types allowed: Firm Fixed Price, Time and Material, Labor Hour, Fixed Price Award Fee, Fixed Price Incentive Fee, Fixed Price Economic Price Adjustment, or any hybrid of commercial contract types
  • Order threshold: $2 million per order (inclusive of options) in the 1st year of contract performance and $10 million per order in the 2nd year. Threshold restrictions are subject to removal beginning in the 3rd year.
  • SEWP Contract Holder Information: Trofholz Technologies on the NASA SEWP VI contract holder directory

SEWP Program Management

Trofholz SEWP VI program management contacts
Role Name Email Phone
SEWP Program Manager Kelly Keyser Kelly.Keyser@Trofholz.com 916-788-8930
SEWP Deputy Program Manager Gabriel Chandler Gabriel.Chandler@Trofholz.com 916-788-8911

Trofholz Technologies, Inc., 1014 N. Market Blvd., Ste. 50, Sacramento, CA 95834 – Main office: 916-577-1903

Fair Opportunity

The Trofholz SEWP VI contract is one of multiple awards under the NASA SEWP VI Government-Wide Acquisition Contract. FAR 16.505(b)(1) provides that each contractor shall be given a fair opportunity to be considered for each order exceeding $10,000 issued under multiple-award contracts. The method used to provide fair opportunity is at the discretion of the Contracting Officer (CO), who must document the rationale for placement and price of each order. Using the SEWP online Quote Request Tool (QRT) is the recommended method to support this activity and to augment the required decision documentation. The QRT automatically includes the Contract Holders within a selected Category/Group or a suggested source.

A.1.13 Fair Opportunity and Requests for Quotes

Contractors will be provided a fair opportunity at the individual order level as appropriate per FAR Part 16.505(b), including the SEWP RFQ tools. No documentation for the order selection is required to be submitted with the order. All such documentation is to be maintained by the issuing procurement office.

The Contractor shall not market, quote or otherwise offer for sale, any IT Solutions not listed under this contract, until the said solutions are included in the SEWP database of record, and available to all Government end-users.

If the Government issues a Request For Information (RFI) as part of market research, the Contractor may provide items not yet listed on their SEWP contract as part of a market research quote if:

  1. all such items are clearly marked as not yet available on their SEWP contract; and
  2. the contractor submits a technology refreshment request to add those products to their contract

If the Government issues a Request For Quote (RFQ) or a Market Research Request (MRR), the Contractor may only respond with items available on their Contract and the price of each item shall be the no greater than the price in Attachment F SEWP database of record at the time the quote is issued. If the Contractor has insufficient items on their contract to fully respond to the Formal RFQ, the Contractor must respond with a No Bid.

Unless the RFQ specifically allows for partial quotes, the Contractor must respond fully to all requirements specified in the RFQ.

When submitting a quote to a government end-user, the contractor must clearly state the length of time the quote is valid. The contractor shall honor any order submitted within the stated time period of a quote.

When responding to an RFI or RFQ issued from the NASA SEWP RFQ on-line quoting system, the Contractor must respond as outlined in Attachment C: Contract Holder User Manual (CHUM).

Contract Holders are prohibited from using Government information posted on the NASA SEWP Contract Holder Only Page, such as RFQs, RFIs, etc., for purposes other than proposing on SEWP requirements. This includes Contract Holders providing third parties with SEWP information and requirements for the purpose of assisting companies, that are not SEWP Contract Holders, with providing unsolicited proposals to meet agency requirements already posted to the NASA SEWP RFQ on-line quoting system.

Category C Services

Category C provides Federal agencies with customized solutions at a mission/program level that improve and enhance ITC/AV infrastructure. Representative services include:

  • Custom computer programming services
  • Telecommunication services, including network operations
  • IT, AV, and Communications-based engineering and design services
  • Data processing, analysis, hosting, and related services
  • IT and network operation and computer facilities; ITC/AV management services
  • IT consulting and educational services; digital government services
  • Cybersecurity and security systems services

Services may be performed at Government and/or Contractor locations worldwide, as specified in each order. Product-only requirements are not in scope for Category C. If you would like SEWP to determine whether your requirement is within scope of the SEWP VI contract, send an overview and/or bill of materials (BOM) to help@sewp.nasa.gov.

How to Obtain a Quote

The preferred method to request a quote from Trofholz Technologies is through the SEWP Quote Request Tool (QRT) at www.sewp.nasa.gov. Customers may create Requests for Information (RFI), Market Research Requests (MRR), and Requests for Quote (RFQ). All Trofholz quotes reference the SEWP VI contract number and are recorded with the SEWP Program Management Office (PMO). Customers may also contact our team directly:

Sales and quote request contacts
Role Name Email Phone
SEWP Program Manager Kelly Keyser Kelly.Keyser@Trofholz.com 916-788-8930
SEWP Deputy Program Manager Gabriel Chandler Gabriel.Chandler@Trofholz.com 916-788-8911
Sales / Quote Requests Kelly Keyser bids@trofholz.com 916-788-8930
Sales / Quote Requests Gabriel Chandler bids@trofholz.com 916-788-8911

Ordering Process

The internal ordering process of each Agency varies. The process and accompanying forms for Purchase Requests (PR) and Delivery Orders (DO) issued against a SEWP contract are defined by the issuing Agency, not the NASA SEWP PMO. Typically, an end user determines a requirement and generates a PR. The PR, along with funding information, is sent to the Agency’s procurement office, which issues a DO. Any valid Federal Agency DO form, and its associated DO number, may be used.

The NASA SEWP PMO does not issue DOs; these must be issued through the issuing Agency’s procurement office. The SEWP PMO reviews, processes, and tracks issued DOs and forwards them to the Contract Holder.

Submitting orders: Agencies submit orders and order modifications to the SEWP PMO, with a copy to Trofholz Technologies:

Trofholz begins work on an order once the SEWP PMO has processed it and assigned a SEWP Control Number (SCN). If modifications are made to any order, those modifications must also route through the SEWP PMO.

Post-Delivery Policies and Support

Installation and service delivery: Service start-up, transition-in, installation, and on-site/off-site performance are carried out as defined in each order’s statement of work and period of performance.

Technical and software support: Submit technical and software support requests to Gabriel Chandler by email or phone, Monday–Friday, 8:00 AM – 5:00 PM Pacific Time. Unresolved issues escalate to Kelly Keyser, SEWP Program Manager. Support levels and response times for specific services are as defined in each order.

Technical support, software support, and escalation contacts
Role Name Email Phone
Technical Support Gabriel Chandler Gabriel.Chandler@Trofholz.com 916-788-8911
Software Support Gabriel Chandler Gabriel.Chandler@Trofholz.com 916-788-8911
Escalation – SEWP Program Manager Kelly Keyser Kelly.Keyser@Trofholz.com 916-788-8930

Warranty

  • Labor: Installation work by Trofholz or its subcontractors carries a one-year warranty at no extra charge. If faulty installation causes hardware or software to perform below the manufacturer’s specifications, Trofholz will reinstall it at no cost.
  • Equipment and software: Carry the manufacturer’s standard warranty. Software media is warranted against defects for 30 days.
  • Warranty claim support: Trofholz provides the labor and assistance needed to process claims against manufacturers for equipment that fails during the manufacturer’s warranty period, for up to one year or until the order’s period of performance ends, whichever comes first.
  • Extended warranty: Extended manufacturer warranties and support plans are available on request, quoted as separate line items.
  • Security systems: Trofholz designs and integrates security systems to meet the requirements specified in the order. While the system is warranted to perform as specified, Trofholz does not guarantee that it will prevent loss, and is not liable for losses or liability arising from the actions of third parties.
  • Filing a claim: Contact Gabriel Chandler and include the agency order number or SEWP Control Number (SCN). Unresolved issues escalate to Kelly Keyser.
  • Exclusions: Acts of nature, misuse, vandalism, accidents, and repairs or changes made by anyone other than Trofholz or its authorized providers.

These warranties apply to items furnished as part of a Category C services order. They are in addition to, and do not limit, the warranty at FAR 52.212-4(o). The full warranty statement is available on request.

Troubleshooting a Problem Order

If you experience a problem with an order (for example, delays, incorrect deliverables, invoicing questions, or performance concerns), please use the following escalation path:

  1. Contact Gabriel Chandler, Order Support.
  2. If not resolved within two (2) business days, contact Kelly Keyser, SEWP Program Manager.
  3. If still unresolved, contact the NASA SEWP PMO at help@sewp.nasa.gov or (301) 286-1478.
Problem order escalation contacts
Role Name Email Phone
Order Support (Step 1) Gabriel Chandler Gabriel.Chandler@Trofholz.com 916-788-8911
SEWP Program Manager (Step 2) Kelly Keyser Kelly.Keyser@Trofholz.com 916-788-8930
NASA SEWP PMO (Step 3) SEWP Helpline help@sewp.nasa.gov (301) 286-1478

Payment

Trofholz Technologies accepts Electronic Funds Transfer (EFT) and the Government Purchase Card on SEWP orders of any size. A 3% surcharge applies to credit card payments and is shown on the quote as a separate line item (PURCHASECARD-Z). Invoicing follows the terms of each delivery order.

How to Contact NASA SEWP

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