EMPLOYEE TOOLS

Welcome to the Trofholz Technologies Employee section of our public website.  Here you can find helpful links to Corporate resources.

Office 365 SharePoint Portal
The Company SharePoint portal link HERE provides access to your cloud based Office 365 account. Office 365 provides online resources such as our SharePoint document library, Lync 2013 Messenger, and Outlook Web Access. Additionally, Office Web Apps such as Word, Excel, and PowerPoint are available.

When logging in, be sure to use your trofholz.com login (ie. firstname.lastname@trofholz.com This email address is being protected from spambots. You need JavaScript enabled to view it.)

Outlook Web Access (OWA)
The link HERE provides direct access to your Trofholz email account using your favorite browser. Microsoft Internet Explorer, Firefox, and Chrome are supported browsers for accessing Outlook Web Access 2013. The online Lync chat client is also available at this online site.

Technical Support
The Helpdesk portal link HERE provides access to the corporate incident management system.  Please use this portal to submit and track helpdesk related incidents. Optionally, you may submit tickets via the following methods

  1. Email helpdesk@trofholz.com. This email address is being protected from spambots. You need JavaScript enabled to view it.
  2. Call the Trofholz Employee Helpdesk at (866) 529-0937 Option #2

Corporate SLA’s
Normal business hours M-F 8am to 5pm PST (closed for lunch 12-1pm)

  • Submitted Service Requests and Helpdesk Incidents – acknowledge the incident within 30 minutes
  • Level 1 incidents – resolve within 2 hours with 90% first contact resolution
  • Level 2 incidents – resolve within 8 hours
  • Low Priority – resolve 95% within 40 hours
  • Service Request – resolve 95% within 3 weeks of initial request within IT budget

Account Check
The Account Check utility HERE is used to check the condition of your Trofholz.com Active Directory account.  You can use this utility to verify if your password has expired and if you are required to change it.

AD Password Reset
The AD Password Reset utility HERE is used to change your existing Trofholz.com Active Directory account.  If you know your last password, whether expired or not, you can use this utility to change your password.

E-Time Timesheet (Unanet)
The Timesheet and Expense Report application HERE is used to log daily time or file expense reports for reimbursement. The mobile-friendly site HERE allows you to visit Unanet on a mobile device.